Warranty terms
Duration and scope
- Duration
- 24 months from product delivery
- Start date
- Delivery to customer — Ex Works
- Scope
- All Marsili products installed and operated per manual
Exclusions
The warranty does not cover
- Improper storage of the products
- Tampering with components or seals
- Improper installation
- Inaccurate application of the operations manual
- Inadequate maintenance or maintenance by unauthorised personnel
- Improper or incorrect use
Procedure
In case of fault
The customer shall return faulty products to the Supplier for all appropriate checks, subject to prior written authorisation from the Supplier.
If Marsili ascertains the fault to be its own responsibility, the company will — at its discretion — fully replace the products at its expense, or repair the products at its expense.
Costs
At the customer’s expense
- Transport of repaired or replaced products, both ways
- Travelling allowance, accommodation and meals for any Marsili personnel deployed
- Transport of replacement material